Diane Rand’s Article: Exploring Global Supply Chains & Emerging Technologies

Damien de Chillaz

CEO

Great letter from professor Yossi Sheffi, on #supplychain and #technology including great insights on the 6 areas where humans surpass computers :

“1/ Since people live in the physical and social worlds, they have a much better ability to detect changes or discrepancy between what’s a normal and what’s an abnormal situation.
2/ The second area is that people have a moral code, which machines don’t necessarily have.
3/ The third is people are much better at adapting to changes in situations and coordinating processes when disruptions occur.
4/ The fourth area, I would say, is creative drive. Take the fashion industry, which seeks out novelty—new material, new design services. People are better than AI at seeking competitive advantage.
5/ The fifth area is that people have empathy—a machine cannot replace the recognized smile of the cashier in the local supermarket.
6/ And the last area where people surpass AI is assessing risk tolerance. Computers can generate action steps based on probability of risk, but they can’t factor in those social and moral considerations that can impact my decision to take a high-risk/high-reward option or a safer option. “